💻 Technical & Functional Skills Training

Hard skills that employers need and value most.

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In today’s digital economy, functional technical skills are a baseline requirement for nearly every job. This program provides hands-on training in the tools, platforms, and competencies that open doors — from Microsoft Office to data analysis, resume writing to customer service excellence.

🖥️

Digital Literacy

Build foundational skills in Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Drive), email management, and safe internet use. Designed for beginners and those looking to strengthen their digital confidence.

Foundational
📱

Technology Adoption

Learn to use social media platforms, mobile apps, and digital tools for professional purposes. Covers LinkedIn for job searching, productivity apps, video conferencing (Zoom, Teams), and staying current with emerging workplace technology.

Digital Tools
📈

Data Analysis

Gain practical skills in spreadsheets, reporting, and data-driven decision-making. Participants learn Excel and Google Sheets formulas, pivot tables, and how to create clear reports and dashboards that communicate results.

Spreadsheets
🔢

Numerical Skills

Develop confidence with numbers through practical exercises in budgeting, financial analysis, and basic accounting. Covers reading pay stubs, managing a household or departmental budget, and understanding financial statements.

Finance
📄

Resume & Cover Letter Writing

Create a compelling resume and cover letter that stand out in every job application. Participants receive one-on-one feedback, learn ATS optimization, and practice tailoring applications for specific job postings.

Job Readiness
🌟

Customer Service

Master professional communication with clients and customers across phone, email, and in-person interactions. Covers handling complaints, de-escalation, active listening in service contexts, and building customer loyalty.

Client Relations

🎓 What You Will Be Able to Do

  • Use Microsoft Office and Google Workspace confidently
  • Leverage digital tools and apps for professional tasks
  • Analyze data and create clear reports
  • Apply budgeting and basic financial skills
  • Write a standout resume and cover letter
  • Deliver excellent customer service in any setting

Ready to build these skills? Enrollment is free for all Hues Hope residents and community members. Contact us to get started today.

Enroll Today →